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Sorry, I made an error in my comment, I meant to write 'if you're not unhappy'.  I believe the PSR is keen to have customers choose who they build relationships with, nt be forced to stay because it's too difficult.  Apologies.

You are right but the PSR is more interested in making it easy to move if you're unhappy with your bank than stopping you having a good relationship with your bank if you're unhappy. The low figures of customers switching banks since it was made easier tends to lead one to think more customers were happier with their bank than was thought.

It's a fact of life that bugs and software go together that's why we need contingency plans in place.  What is most surprising about this story is that it took 10 hours to fix; so I suspect there's more to the story than a simple name change.

However, George is right, it's time to look at next generation and more open and competitive solutions which the PSR is taking an interest in.

Look forward to the report.