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Latest /people expert opinions

Bhavesh Vaghela

Bhavesh Vaghela SVP B2B Product and Innovation at Collinson

Staying Connected ...

I am writing this with the intention it may help others as the new normal of social distancing and isolation continues... Humanity faces one of its most testing times since the world war, the hidden enemy COVID-19 has impacted the global population in different ways, personally and professionally. The social fabric that holds society together wil...

/people /covid-19 After hours

Retired Member

Retired Member 

A dynamic payments environment calls for the right partner

Not too long ago, payment methods were limited. Now, the constant increase in choices leads consumers to change habits quickly. The payment options travel companies offer their customers can be a major differentiator. If a traveler discovers an OTA or supplier doesn’t accept their preferred method, they may shop elsewhere. Deloitte’s Payment Trend...

/payments /people Payments strategies 2015-2020-2030

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The Digital Age Requires a Business Culture Based on a New Mindset

Digital technology disrupts the financial industry and all bank branches could be closed by 2034. Digital disruption focuses on customer expectations and behavior, which is a game changer. We see global banking digital transformation, but it is not always customer-friendly. Why? We believe it's because of a lack of an Experience mindset. Disruptio...

/people /retail Innovation in Financial Services

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Will Technology Force Banks to Cut Millions of Jobs in The Next Decade?

Many job titles have disappeared throughout history, and the reason for that is technology. The idea behind technology was to make human life much easier and more convenient, e.g., calculating incredibly complex numbers, waking up to your favourite tune, contacting people from a remote location, to name just a few. All the technological progress y...

/people /retail Innovation in Financial Services

Alex Kreger

Alex Kreger Founder & CEO at UXDA

How Banks Are Losing Millions by Ignoring UX Design

I wrote this article because of an incident that happened to my friend last week; let's call him Steve. Steve wanted to buy a house by taking a loan at a bank he desired, but, in the end, he used another bank. I thought, it’s just a common thing because the offer by the other bank was better. Surprisingly, my friend denied this, saying the proposa...

/people /retail Innovation in Financial Services

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