Retail banking - Long Reads, News, Articles & Research: Finextra

3 components of a successful embedded finance strategy

George Toumbev Chief Commercial Officer at NatWest Boxed

3 components of a successful embedded finance strategy

From talk to action Embedded finance is a growing and potentially very valuable opportunity for companies that get it right. The ability to build financial products that are designed around the needs of customers and offered at the heart of the customer journey can be a winning formula. Getting it right means the chance to build long-lasting custo...

11 December 2023 /retail

Autumn Statement 2023: Fintech vs. Jeremy Hunt?

Madhvi Mavadiya Head of Content at Finextra

Autumn Statement 2023: Fintech vs. Jeremy Hunt?

In 2022, the UK chancellor of the exchequer Jeremy Hunt planned to “turn the United Kingdom into the world’s next Silicon Valley.” A year on, the Hunt’s Autumn Statement opened with a comment on how “the work is not done,” but the UK government would focus on “reducing debt; cutting tax and rewarding hard work; backing British business; building...

27 November 2023 /retail

Behind the boom of Pay Now Buy Later in the APAC Region

Günther Vogelpoel CEO at Recharge

Behind the boom of Pay Now Buy Later in the APAC Region

Pay Now Buy Later (PNBL) is an approach to personal finance where consumers only spend what they have – providing a much more sustainable financial foundation for households, parents, and younger generations. The essence of PNBL is that consumers make upfront prepaid payments on digital top up cards so they can buy a product or asset in the future....

15 November 2023 /retail

The King’s Speech: What does it mean for the future of fintech?

Madhvi Mavadiya Head of Content at Finextra

The King’s Speech: What does it mean for the future of fintech?

During his first speech as part of the State Opening of Parliament as monarch, King Charles defined and summarised the UK Government’s, and notably, Prime Minister Rishi Sunak’s priorities, for 2024 ahead of the next general election. Ministers intend to pass 21 laws across social changes, energy and environment, housing, policing, crime and justi...

08 November 2023 /retail

Disrupting banking: Revolution through digital transformation

George Kotsakis Banking Lead at Profile Software

Disrupting banking: Revolution through digital transformation

The financial services ecosystem is undergoing a digital disruption and banking is no exception; The digital evolution of core banking is underway, and the technological advancements play a catalyst role for banks to stay resilient and craft their compelling value propositions to meet the evolving customer expectations. The world is rapidly changi...

03 November 2023 /retail

Why digital transformation, optimisation and personalisation will be crucial for 2024 and beyond

Alex Jimenez Managing Principal, Financial Service Consulting at EPAM

Why digital transformation, optimisation and personalisation will be crucial for 2024 and beyond

A good digital transformation strategy in 2024 should consider concept to execution across every aspect of the business. But before any bank gets started, they must ask themselves: what are we trying to solve? I distinctly remember a time – a couple of decades ago now – when a few banks decided to automate anything and everything they could. A hug...

23 October 2023 /retail

Níamh Curran Senior Reporter at Finextra

Fintok: Should your financial brand be on TikTok?

TikTok is projected to have over 955 million active users by 2025. It is one of the most popular social media platforms in the world, especially with younger demographics. However, TikTok is often perceived to be quite an unserious platform, mostly used for a few seconds of dancing or comedy, but this is not the case. TikTok is an infective app....

15 September 2023 /retail

Can AI enhance customer relationship management?

Valentine Horstmann Product Manager at Worldline

Can AI enhance customer relationship management?

What is the true impact of artificial intelligence (AI)? How can AI transform the relationship between the advisor and the customer? What services and features can AI bring to the banking sphere? The financial services industry has until recently been homogeneous, with many traditional firms offering similar products and services to similar custom...

11 July 2023 /retail

What technologies are being used by European providers to ensure smooth interactions?

Madhvi Mavadiya Head of Content at Finextra

What technologies are being used by European providers to ensure smooth interactions?

This is an excerpt from The Future of Digital Banking in Europe 2023, a Money 20/20 special edition. Looking to the future, the financial services and fintech industries will be reliant on technology and collaboration to move the needle. Digital transformation across mobile devices, chatbots and automation has led to digital banking becoming more ...

06 June 2023 /retail

How reactive banks can build resilience for customer and organisation

Richard Kalas Client Solutions Director for Retail Banking at GFT Group

How reactive banks can build resilience for customer and organisation

Economic volatility has ushered in a new wave of financial concern for the UK. Customers of banks who lack in-depth financial knowledge are now relying on banking providers to help inform them to make wiser financial decisions as inflation continues to surge. Guiding customers through the cost-of-living crisis is vital for the well-being of custom...

23 February 2023 /retail

The Future of Digital Banking in North America: Digital banking trends banks cannot afford to ignore

Renato Oliveira CEO at ebankIT

The Future of Digital Banking in North America: Digital banking trends banks cannot afford to ignore

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Customers are demanding new digital banking experiences. The coming years will be a golden age for innovators, who will be able to create new revenue streams, introduce bold propositions and drive the industry forward. Conversely, institutions that are un...

21 February 2023 /retail

Why credit unions must learn to lean on fintech

James Berry CEO at Great Western Credit Union

Why credit unions must learn to lean on fintech

From financial insecurity to lockdowns preventing access to high street bank branches, the pandemic brought numerous changes to the way both people and businesses handle their money. The impact accelerated the need for more advanced technological solutions, including increased accessible banking options at a time when leaving the house was not enc...

29 December 2022 /retail

Long reads