Retail banking - Long Reads, News, Articles & Research: Finextra

Why healthy tech partnerships should rank high on banks’ business strategy

Paige McNamee Senior Reporter at Finextra

Why healthy tech partnerships should rank high on banks’ business strategy

First and foremost, it’s clear that financial institutions must build a comprehensive (and coherent) technology strategy in order to select and effectively work with technology vendors. Of equal importance is avoiding being locked-in to a relationship where one party holds dominance over every decision, typically for an extended period of time. As...

11 February 2022 /retail

Mobile financial super apps – what’s your strategy and how are you applying security?

Retired Member

Mobile financial super apps – what’s your strategy and how are you applying security?

Prior to the onset of Covid-19, mobile apps were already the touchpoint of choice for millions of banking customers worldwide. The pandemic has only amplified this trend toward digital banking on the mobile device. To meet consumer demands and stay competitive, financial institutions, neobanks, and fintech companies are increasingly offering more ...

08 February 2022 /retail

What’s driving switching mania in Britain – and will it continue?

Marco Mottadelli Head of Global Brokerage at Fineco Bank

What’s driving switching mania in Britain – and will it continue?

Brits traditionally have been rather loyal when it comes to their banking and financial institutions. The average customer can stay with a bank for years, if not decades. The pandemic further depressed switching, despite processes in place that allow consumers to easily move from one account to another. But that’s now changing. Recent data shows t...

29 December 2021 /retail

Looking ahead to the emerging lending trends of 2022

Madhvi Mavadiya Head of Content at Finextra

Looking ahead to the emerging lending trends of 2022

The economic uncertainty of the Covid-19 pandemic has reiterated the importance of the modern lending market. While agile fintech firms adapted to the constraints of coronavirus lockdowns to meet customer expectations, traditional lenders channelled investment into technology to accelerate innovation already set in motion. To ensure the continuati...

11 November 2021 /retail

The fintech sentiment: is the £100 contactless limit a step towards a cashless society?

Níamh Curran Senior Reporter at Finextra

The fintech sentiment: is the £100 contactless limit a step towards a cashless society?

The British Government has announced that they have approved the contactless limit being raised to £100 from 15 October 2021. In response to this news, Starling Bank immediately stated their plan to allow customers to choose their own contactless limit, citing consumer concerns and little demand for the change. When contactless was initially launc...

20 October 2021 /retail

Why embedded finance isn’t about finance

Annerie Vreugdenhil Chief Innovation Officer at ING

Why embedded finance isn’t about finance

Financial services. For centuries, they were a birthright for banks only. Tough restrictions made it impossible for others to offer them, making banks the only game in town. Enter embedded finance, and now any brand can offer financial services to its customers. Chances are you’ve already experienced it – in food delivery, taxi services, or shoppin...

05 October 2021 /retail

The future of payments: Instant becomes embedded

Madhvi Mavadiya Head of Content at Finextra

The future of payments: Instant becomes embedded

The craving for instant is feeding a surge toward embedded finance: financial services on the customer’s terms, from anywhere and at any time. Today, banks are not needed and according to Curt Chadha, head of international retail payments at Raiffeisen Bank International, embedded finance is synonymous with “seamless” services and the “experience ...

29 June 2021 /retail

Best practices for neobanks utilising machine learning to prevent fraud

Madhvi Mavadiya Head of Content at Finextra

Best practices for neobanks utilising machine learning to prevent fraud

Unburdened by legacy technology, physical branches and stringent regulatory requirements, digital financial outfits — otherwise known as neobanks — can disrupt the status quo, scale retail propositions, and expand into lucrative spaces such as business banking with a streamlined model. With over 250 neobanks operating worldwide and many more on t...

17 June 2021 /retail

Why collaboration remains central to agile digital banking

Paige McNamee Senior Reporter at Finextra

Why collaboration remains central to agile digital banking

The pressure to transform and innovate is constantly increasing for financial institutions. At the same time banks and building societies are faced with the risk of being held hostage by the limitations of their own platform. To become more agile, financial institutions have now recognised the urgency of collaborating with the leading minds across...

01 June 2021 /retail

Three ‘beyond banking’ opportunities banks can’t ignore

Annerie Vreugdenhil Chief Innovation Officer at ING

Three ‘beyond banking’ opportunities banks can’t ignore

Kodak’s missed opportunity to invest in digital photography – a technology it invented – is one of the corporate world’s best-known horror stories. You’ve heard it: the biggest film company in the world, with a secure revenue stream and loyal customers who love the brand, goes bankrupt because it failed to innovate. But that’s not completely accur...

10 May 2021 /retail

4 things banks can do in 2021 to protect customer relationships

Annerie Vreugdenhil Chief Innovation Officer at ING

4 things banks can do in 2021 to protect customer relationships

The age-old business saying ‘customer is king’ may be more relevant than ever in 2021, given the circumstances banks have to operate in. Spurred by surging demand for digital services during the pandemic, banks are tasked with speeding up their transformation agendas to cater to new customer needs. With consumer behaviour impacted to an extent only...

15 February 2021 /retail

Starling is profitable. What’s next for other UK challenger banks?

Jamie Crawley Reporter at Finextra

Starling is profitable. What’s next for other UK challenger banks?

Profitability is no longer a distant dream for challenger banks after Starling Bank tipped into the black late last year. How will this affect the mindset of the digital banking landscape and what do other players need to do to compete and survive? At Money 2020 in October last year, Sergei Galperin, JP Morgan’s European head of fintech investment...

28 January 2021 /retail

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