The digital Chasm

A discussion of all things tech and fintech, with reference to the technology divide between the Fintech giants and everyone else.

Retired Member 

Making sense out of digital spaghetti

Traditional retail banking institutions are facing a major perception gap between the expectations of consumers and the perceived performance of their brand. This is the central finding of a new report from customer engagement specialist Braze. Similar concerns have been flagged up by consulting firm Capgemini which found that retail banks are cur...

04 October 2022 /cloud /devops

Tom Ainsworth Head of Customer Engagement at Jitterbit

There are multiple benefits to adopting hyperautomation in the banking sector

According to Gartner, the market for hyperautomation technology will hit $596.6 billion in 2022. We'll see organisations able to run 25% more tasks autonomously by 2023 and cut operational costs by 30% the following year—if companies combine a hyperautomation strategy with redesigned operational processes. This shift toward hyperautomation is tra...

05 September 2022 /retail /startups