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How mobile banking can unlock real financial progress
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Alex Kreger Founder & CEO at UXDA
Customers demand seamless, intuitive, and personalized banking experiences, with 72% emphasizing personalization as “highly important,” and 77% of banking leaders agreeing it boosts retention. Yet, financial institutions face outdated systems, strict regulations, repetitive interfaces, and growing cybersecurity threats. This article explores the t...
17 June 2024 /retail /devops
Nenad Marovac Co-Founder at DN Capital
The phrase super apps has gained currency in recent years, generally used to mean a digital one-stop-shop for a range of services. The likes of Uber and DoorDash have expanded their offerings beyond their core services, while Revolut refers to itself as a ‘financial super app’ in its marketing, and the recent IPO of Kazakh fintech Kaspi.kz at a va...
21 May 2024 /payments /startups
In today's competitive financial landscape, exceptional user experience (UX) is not just a differentiator—it's a must. Financial apps and services can either simplify our financial lives or add to our stress. Understanding the psychology behind user behavior is crucial for designing products that are not only functional but also engaging and stres...
21 May 2024 /people /retail
Mikhail Yegorin Head of PR at Jusan Bank
Kazakhstan is one of the world economy’s growth stories, with the Asian Development Bank’s latest assessment from April 2024 forecasting GDP growth of 3.8% in 2024 and 5.3% in 2025, far outstripping growth rates seen in advanced economies. When people think about the causes of economic growth, they often default to thinking about major events an
17 May 2024 /retail /inclusion
Siamac Rezaiezadeh VP Product Marketing and Insights at GoCardless
Last week, when guest speaking on a webinar, I was posed with the question, “Direct Debit has been around for a while, but we’re seeing new uptake and new popularity. So, why is it making a comeback now?” Let’s start with this - Direct Debit has been here for years, so I don't call it a comeback. I would argue that Direct Debit has been consistent ...
11 March 2024 /payments /cloud
Raktim Singh Senior Industry Principal at Infosys
Though the last couple of years, including the pandemic, have forced banks to 'embark upon a digital transformation journey,' we still find many gaps here. During the pandemic, banks realized their services needed to reach customers even during lockdown. Many banks have moved to the cloud, and for them, moving to the cloud has become a digital tra...
09 December 2023 /retail /wholesale
Is it possible to remove friction and improve mobile banking usability in just a few days? Many believe it requires a significant amount of time and financial investment. But that's not true. You can instantly increase overall digital customer satisfaction by easing usage of 20 key features. Best mobile banking effectively meets the needs of the u...
04 December 2023 /people /retail
Suman Rao UK managing director at Avaloq
Design thinking is, at its core, a process of empathizing with the user. The methodology has been successfully used in many industries to drive human-centred innovation, resulting in the creation of pioneering products like the first mouse for Apple. In recent years, it has become increasingly popular in the financial industry and big financial pl...
30 November 2023 /wealth
In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses consider in order to offer a service that will meet digital customer expectations from a bank and financial services? Perhaps, there has never been such ...
13 November 2023 /people /retail
Almost every financial institution invests a lot of effort and money into improving customer experience (CX) in the banking service they provide. This is the main way to ensure a competitive advantage in the digital age. Unfortunately, sometimes results are pitiful. What could be the reasons behind a bad outcome of digital product design in financ...
12 October 2023 /people /retail
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