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News and resources on retail banking, consumer finance and reinventing customer experience in finance.

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Expert opinions

Ashish Pandey

Ashish Pandey Marketing Head at RichestSoft

How to Start Neo Bank? Business Model Explained

Starting a neo bank business can be a rewarding endeavor. Neo banks, also known as digital banks, operate entirely online without any physical branches. This digital-only approach appeals to tech-savvy consumers looking for convenient and modern banking solutions. I will guide you through the essential steps to start a neo bank business, sharing i...

/retail /startups Fintech innovation and startups

Luke Allchin

Luke Allchin Director - North America at RFI Global

AI: Opportunities, Challenges, and the Future of Financial Services

Artificial Intelligence (AI) has made significant inroads across a wide range of industries, revolutionizing the way businesses operate and interact with consumers. From healthcare to retail, AI's ability to process vast amounts of data and create meaning has given way to new efficiencies and enhanced user experiences. The banking sector, a corner...

/ai /retail Artificial Intelligence

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Digital Banking Complaints: Don't Blame Your Customers

When banking executives confront the challenges of digital transformation, a familiar frustration emerges: “Why are customers complaining about our digital services?” While some bank employees blame customers, the true issue lies in the complex and unintuitive interfaces these customers face. Common Customer Complaints About Digital Banking Apps D...

/people /retail Innovation in Financial Services

Pallavi Kapale

Pallavi Kapale Senior Financial Crime Officer (2LOD) at Bank of China (UK) Limited

The Journey from Writing to Exiting: The Importance of Suspicious Activity Reporting (SAR)

Are you looking to learn more about Suspicious Activity Reporting? From writing reports to exiting, I've got you covered! Let's dive in and explore the world of Suspicious Activity Reporting together. Filing Suspicious Activity Reports (SARs) is a critical process that facilitates financial institutions in their efforts to combat money laundering

/retail /crime Banking

Sergiy Fitsak

Sergiy Fitsak Managing Director, Fintech Expert at Softjourn

The Benefits of DevOps for Your Business

DevOps has become a buzzword in the business and technology world, promising enhanced efficiency, collaboration, and innovation. Understanding the principles of DevOps and how it can benefit businesses is crucial for organizations looking to stay ahead in today's competitive landscape. What is DevOps and How Does It Benefit Businesses? DevOps is a...

/payments /retail Banking Strategy, Digital and Transformation

/retail

Trending

Ashish Pandey

Ashish Pandey Marketing Head at RichestSoft

How to Start Neo Bank? Business Model Explained

Pallavi Kapale

Pallavi Kapale Senior Financial Crime Officer (2LOD) at Bank of China (UK) Limited

The Journey from Writing to Exiting: The Importance of Suspicious Activity Reporting (SAR)

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Research

Future of Report

The Future of Digital Banking in Europe 2024

A Money20/20 Special Edition. In 2023, fintech investment in the EMEA region dropped to $24.5 billion, down from $49.6 billion in 2022 – a seven year low.  Macroeconomic and global political conditions are creating challenges for growth, with upcoming general elections around the world adding to the uncertainties in financial ecosystems. Despite these challenges, the outlook for European digital banking remains positive.  The region continues to lead in innovation within the financial sector. This Finextra report, a Special Edition for Money20/20 Europe, features interviews with key players in the European financial services and fintech industries. It includes insights from Vodeno, EY, J.P. Morgan, Swift, Tink, and TrueLayer, and explores the following topics that will be addressed in Amsterdam: Hyper-personalisation: Moving towards super apps  Embedded payments driving the Banking-as-a-Service revolution  Variable recurring payments: The next step in European open banking  Is Europe ready for MiCA? From Web1 to Web3, or Markets1 to Markets3  How European fintech is facing macro challenges 

901 downloads

Future of Report

The Future of UK Fintech - 2015-2035

An IFGS Special Edition UK Fintech Week 2024 With UK Fintech Week's flagship event - Innovate Finance Global Summit (IFGS) - returning for its 10th anniversary, Finextra and Innovate Finance have partnered to publish this report, which acts as your go-to-guide to everything you need to know about financial services and technology in the UK. ‘The Future of UK Fintech: 2015 – 2035: An IFGS Special Edition’ includes commentary from the brightest and best across the fintech ecosystem, discussing and debating the crucial issues facing the sector now and in years to come. This includes key insights from industry experts from Cogo, EY, Konsentus, Marqeta, Standard Chartered Ventures, and Zopa Bank. Scoping out the next decade to come, this report explores the agenda topics below and more: The Next Decade of FS and Innovation: What Lies Ahead Fintech Beyond FS Borders: How Fintech is Impacting other Industries and Sectors UK and the World: Keeping our Crown while Learning from Others Transformative Technologies: Opportunities and Risks Users of Tomorrow: The Next Generation of Consumers The Shifting Ecosystem: Who Will Lead?

641 downloads

Impact Study

APP Fraud Liability: A Guide for Banks

Fraud is running rampant. The UK Government's 2023 'Fraud Strategy' report highlighted that fraud now accounts for over 40% of crime, yet receives less than 1% of police resources. More needs to be done to ensure that the consumer is protected.  This is why, as per the Financial Services and Markets Bill, all PSPs will now be required to reimburse fraud victims from October 2024. In light of these upcoming changes, banks need to reassess how they manage liability associated with APP fraud and develop new methodologies in order to investigate and mitigate fraud more effectively.  This Finextra impact study, produced in collaboration with Form3, gives banks a guide to tackling the new APP fraud liability landscape. It highlights:  Risk scoring payments  Implementing the right intelligence  Considering false positives  Ensuring explainability  And more. 

558 downloads

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FinextraTV

Why Traditional AI should be used alongside Generative AI for Fraud Prevention

At EBAday 2024, Marc Corbalan, Vice President, A2A Risk Solutions, Visa, explores fraud detection advances and strategies. Generative AI is truly revolutionary and outperforms traditional AI when it comes to analysing text, voice, and imagery, namely describing when transactions are risky. However, Generative AI struggles with numerical data that includes patterns, which is what fraud analysts using search for. This is why traditional AI must be used alongside Generative AI.

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Long reads

Hamish Monk

Hamish Monk Reporter at Finextra

How to onboard a new customer: Streamlining banks' journeys

Customer onboarding describes the process by which banks and financial institutions take uninitiated individuals and give them access to pre-agreed products. The challenges around this journey include bringing numerous segments of the bank together; ensuring communication with the customer is clear and concise; as well as that all compliance boxes...

Hamish Monk

Hamish Monk Reporter at Finextra

Hyper-personalisation - Are super-apps over?

Hyper-personalisation has become something of a buzzword in discussions of the Future of Digital Banking in Europe. On the ground there are many holes that need to be plugged – both in terms of the technology and scalability – before it can become prevalent. A Deloitte report, ‘The Future of Retail Banking: The Hyper-Personalisation Imperative’, ...

Hamish Monk

Hamish Monk Reporter at Finextra

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

The super-app is the final boss of hyper-personalisation; the assembled endgame of the personal finance app (PFA). Look up – it’s swooping down to save the day; dropping a gamut of services in the palm of end-users’ hands. Alas, the term ‘super-app’ has become something of a nebulous catchphrase in the land of financial services. To help demystify ...