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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Digital Banking Complaints: Don't Blame Your Customers

When banking executives confront the challenges of digital transformation, a familiar frustration emerges: “Why are customers complaining about our digital services?” While some bank employees blame customers, the true issue lies in the complex and unintuitive interfaces these customers face. Common Customer Complaints About Digital Banking Apps D...

/people /retail

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The Rise of Super Apps in Banking: Integrating Financial and Lifestyle Services

The concept of super apps has revolutionized the way users interact with digital services, integrating various functionalities into a single, cohesive platform. Initially coined by Mike Lazaridis in 2010, a super app offers a seamless, integrated experience by leveraging the unique capabilities of its platform. This article explores the huge poten...

/retail /markets

Bo Harald

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

EU Trust Infrastructure and Cyber Security

Trust over IP started off to put users in charge of their data but much also because it was estimated that cyber crime annual damages was exceeding 6 trillion USD. With SSI and wallets for all verified data for all parties the risks and damages can be minimized. Much work is going on also in EU to improve cyber security - now especially in the fac...

/payments /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

Dance floor for all data

Data - and lately especially verified data - has for many years been a top priority in national and EU priorities. What the EU Trust Infrastructure's already de-facto EUDI-interoperable wallets mean in terms of benefits for all parties (with small investments) should be properly evaluated in all member state digital strategies - and then lead to c...

/regulation /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Banking Innovation Trap: How Banks Can Ruin UX by Implementing Emerging Tech

The modern banking executive faces a pervasive challenge: how to innovate effectively in a rapidly evolving digital landscape. They are increasingly drawn to the allure of cutting-edge technologies─from AI and blockchain integration to cloud-based infrastructure and open banking APIs. However, when creating digital financial products and services,...

/retail /predictions

Jamel Derdour

Jamel Derdour CMO at Transact365 / Nucleus365

Unleashing Potential: Harnessing Digital Payments in Emerging Markets

In the global arena of finance, emerging markets are increasingly becoming the epicentre of a profound shift in payment systems. As technology advances and connectivity spreads, these markets are experiencing a surge in the adoption of digital payment solutions, reshaping the way individuals and businesses, transact and interact with money. This a...

/payments /markets

Bo Harald

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

Also the Product Passport should be a Verifiable Credential

Proposal to the EWC consortium (the large scale EU pilot led by Sweden and Finland). As: 1. EWC is focusing on the all-important organisation wallet (general purpose and interoperable for states, municipalities, enterprises and 3rd sector organisations). 2. All credential exchange (credentials also needed for exchange of mass data in Data spaces,...

/regulation /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

From the diary of a digital war veteran

- no one will be interested in that online bank (early 1980s > half a million customers were using it in Finland when Internet came) - one-time passwords are far too difficult to use (served well until replaced mostly by face) - the identification service does not belong to banks (it has been heard from the times of Venice). Adopted first for i

/retail /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

Time for Credential Fest

The planned MyData conference in Helsinki in May/June 2025 should carry the name Credential Fest. There first of all central and local governments should be given the opportunity to list all credentials they issue to already now already citizen and organisation wallets. Followed by lists of forthcoming ones and how they themselves use organisation...

/retail /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

Public sector credentials to all wallets - to cross the death walley

Picture included in my Linkedin post (used to manage them here in the past) https://www.linkedin.com/posts/bo-harald-4768b51_dangerous-death-walley-one-might-of-course-activity-7192066826363625473-MfwU?utm_source=share&utm_medium=member_desktop Dangerous death walley... One might of course ask why the private sector is not yet crying out for...

/retail /identity

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